FAQ

OFFICE

Q: What are the office hours?

A: Spring and Summer hours – Monday – Friday 8:30 am to 5 pm

B: Fall and Winter hours – Monday – Thursday  9:00 am to 4 pm

C: Closed on statutory holidays.

TICKETS

Q: Can I refund or exchange my tickets?

A: No.

Although the festival does not offer ticket refunds patrons can notify the public that their tickets are for sale on our Facebook Page. Click here if you are interested.

The festival retains the right to remove Facebook Page ticket offerings when postings are deemed to be aggressive ticket price mark-ups. All transactions or postings on Facebook will not be guaranteed or enforced by SAFMS or the Salmon Arm Roots and Blues Festival. Please understand the Facebook  service is to be used at your own risk.

ACCOMMODATIONS

Q: Is there camping available?

A: Yes, we have pre-registered camping available for a fee. If interested, please fill out a Camping Registration Form provided on the Festival Camping page on this website. Then proceed to the Tickets page to purchase your camping space.

Q: What other accommodations are available?

A: Please check the Local Accommodation or Links section on this website to find more information about Hotels, Motels, B&B’s and other campgrounds in the local community. Book early as these accommodations fill up fast.

Q: How many vehicles/camping units can I put on my campsite?

A: Each site is limited to one camping vehicle and/or one travel or tow vehicle. Please read the Campground Rules on the Festival Camping page for further clarification.

Q: What hours does the campground operate?

A: The campgrounds open for check-in at 2:00 PM on Thursday August 14, 2014. The campground gates are closed to vehicle traffic at 9:00 PM each night.

Q: What amenities are included with my camping fee?

A: Portable toilets and washstands. No showers, electricity or hook-ups are provided at the campsites.

Festival

Q: Where are you located?

A: The Festival takes place on the Salmon Arm Fairgrounds, which are located one block in from the Trans Canada Highway, directly behind Centenoka Park Mall.

Q: What are the Festival hours?

  • Friday 5:00 PM – 11:00 PM
  • Saturday 10:00 AM – 11:00 PM
  • Sunday 10:00 AM – 11:00 PM

Q: How can I apply to perform at the Festival?

A: ** We will not accept mailed in submissions.** Email links to your various web based resources such as Sonicbids, myspace, youtube or your electronic press kit to ad@rootsandblues.ca. Deadline for submissions is January 31st.

Q: I am interested in sponsoring the Festival. Whom do I contact?

A: Email: loriw@rootsandblues.ca

Q: Are you accepting Vendor application forms?

A: Vendor registration begins December 1st. Sometimes a vendor is unavailable for the event, which opens their slot to another vendor. If you are interested in selling your wares, please fill out the Vendor Application Form on the Vendors’ page to get the process started. Email info@rootsandblues.ca

Q: When is the performer schedule announced?

A: A list of performers is published in the local newspapers and on our website approximately eight weeks prior to the Festival. Check back throughout the summer for any performer updates. The schedule itself will be available a little closer to the Festival dates and is included in the Festival Program.

Q: Do you have evening tickets available?

A: Yes, tickets for a single evening can be purchased at the Festival box office beginning at 5:00 PM each day.

Q: Support for disabled persons during the Festival?

A: The West Gate is the preferred access gate for our disabled patrons. All of our patron stage areas are wheelchair friendly. We also provide wheelchair accessible bathrooms and wash facilities. If you require special assistance with entrance to the Festival, please call our office to discuss.

Q: Is there parking during the event?

A: Yes, a paid parking area will be available during the event on a first come, first serve basis. A minimum $10 per stay rate is charged.

Q: Can I bring my own cooler with beverages?

A: Yes, non-alcoholic beverages are permitted. Alcoholic beverages will be confiscated. We have two Beer Gardens onsite featuring local wines and beers.

Q: Can I bring my pet to the Festival?

A: Sorry, no pets are allowed on site during the Festival unless the animal is needed for assistance because you have a legitimate medical condition.

Q: What size of a tarp can I use during the Festival?

A: 8 ft. by 10 ft. tarp is the maximum size allowed. We ask that you please be considerate of others that would like to share our green space as well and use only what you need.

Q: Where can I dance during the Festival?

A: For the 2014 Festival, we want to ensure that all of our patrons are taken into consideration, from the energetic dancers to the patrons who enjoy sitting in a chair to listen to the performances. We will offer designated areas that will cater to both crowds.

Q: What size of chair can I use on my tarp to watch the show?

A: Any chair with a seat higher than 8 inches off the ground will not be permitted in the front area of the field. Chairs above this height are designated farther back on the field.

Q: How can I find out the type of weather I will experience during the Festival?

A: Luckily, we have had great weather for the past fifteen Festivals with clear skies and warm weather. Around the second week of August, check the seven-day forecast for Salmon Arm, BC. http://www.weatheroffice.gc.ca/city/pages/bc-51_metric_e.html

VOLUNTEER

Q: When will you start to accept volunteer applications from new and returning volunteers?

A: March 17, 2014. You can complete our Volunteer Application Form from the Volunteer page on this website.

Q: How many hours are needed to volunteer?

A: 16 hours total, broken down into three 4 hour shifts during the Festival and one 4 hour shift fulfilled during the set-up or tear down period.

Q: How can I become a Volunteer Supervisor?

A: If you have volunteered for the Festival previously and you are in good standing as a Volunteer, you will be considered as a potential Supervisor. From time to time openings do happen, so if you are interested, feel free to contact the Volunteer Coordinator.

Q: Where can I find out more about volunteering for the Festival?

A: Go to the Volunteer page on this website to find out more about requirements, committees descriptions, etc.

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